What is your refund policy?

For programs where the diagnostics is included in the plan, unfortunately there is no refund policy since understanding your biomarkers are a very important aspect of the entire program. You can, however, reschedule your appointment by contacting our Customer Care Team at [email protected].

For all other diagnostics, we would be able to cancel and refund or reschedule, a minimum of 18 hours prior to the assigned day and time. Kindly do get in touch with our Customer Care Team at [email protected].