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Health Diagnostics FAQ

What does it mean if my measurement is “off range”?

“Off range”  means that your biomarker levels are higher or lower than the prescribed normal range. The normal ranges are nutrient-specific, and established based on published research and institutional knowledge available for each nutrient. Being “off range” simply indicates that your measurement falls outside of the normal range.

How do I know my results are accurate?

Our analysis is run by our certified lab partners using state-of-the-art methodologies undergoing continuous rigorous quality audits. All of our lab partners and methods have been validated using the highest standards in accordance with NABL guidelines, CAP accreditation and ISO certification.  

When will my report be ready?

Normally, it takes around 8-14 business days for our partners to receive, analyze, and process your sample. In case you don’t hear from us within this period please do reach out to us At times there are unexpected delays due to shipping delays or damages etc which can further prolong your reports. Kindly bear …

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Does your diagnostic services cover all over India?

Through our partner networks, we currently cover xx pin codes across the country. While we do try and ensure your location is covered, however, in case we don’t service your area please do get in touch with us at and we will find the nearest location where you can avail of our services.